Because Astra Domina provides immediate access to digital products, services, and subscription-based content, all purchases and subscription payments are final and non-refundable once processed.

Please review this policy before purchasing or subscribing to EMMI.

1. EMMI Membership Payments

EMMI is currently offered as a recurring monthly membership of $44 per month.

Once a subscription payment has been processed and access to EMMI has been provided, that payment is non-refundable.

This includes requests based on:

• Changing your mind after purchasing

• Not using EMMI during the billing period

• Using only a portion of your monthly message allowance

• Not using all 200 available monthly messages

• Forgetting to cancel before your next billing date

• Canceling partway through a billing period

Unused messages have no cash value and are not eligible for a partial refund.

2. Cancellation

There is no long-term contract.

You may cancel your EMMI membership at any time. Cancellation prevents your subscription from renewing at the beginning of your next billing cycle.

Canceling your membership does not retroactively refund a payment that has already been processed.

Unless otherwise stated at the time of cancellation, you may continue using your membership through the remainder of the billing period you have already paid for.

3. Billing Errors and Duplicate Charges

If you believe you have been charged incorrectly or charged more than once for the same billing period, please contact Astra Domina at admin@astra-domina.com.

Verified billing errors or duplicate charges will be reviewed and corrected when appropriate.

4. Significant Technical Problems

If a significant technical problem on our end prevents you from accessing or using a digital product or service you purchased, please contact customer support so the issue can first be investigated and an attempt can be made to resolve it.

This may include troubleshooting by Astra Domina, the platform provider, or another service provider responsible for the affected technology.

If the problem cannot reasonably be resolved and you are unable to access the service you purchased, Astra Domina may, at its sole discretion, provide a refund, credit, extension of access, or another appropriate resolution.

The existence of a technical issue does not automatically entitle a customer to a refund.

5. Digital Products

Unless otherwise expressly stated at the time of purchase, downloadable products, digital materials, memberships, subscriptions, and other products delivered electronically are non-refundable once access or delivery has been provided.

6. Refund Requests

Any request involving a billing error, duplicate charge, or significant unresolved technical issue should be sent to:

Astra Domina
admin@astra-domina.com

Please include the email address associated with your purchase and enough information for us to locate the transaction and investigate the issue.

7. Changes to This Policy

Astra Domina may update this Refund Policy as its products, services, or business practices evolve.

The effective date at the top of this page will be updated when changes are made.

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